Hosting and support
This is the pricing key to our hosting and support services.
We always endeavour to be transparent in our costings. Please get in touch to discuss your requirements.
Hosting packages
Including support of NODE-based solutions.
| Package | Starter | Standard | Professional | Premium |
|---|---|---|---|---|
| Diskspace | 0.5GB hard disk space | 1GB hard disk space | 2GB hard disk space | 5GB hard disk space |
| Bandwidth | 5GB per month | 10GB per month | 20GB per month | 30GB per month |
| Support | Core support¹ included | Silver support included | Gold support included | Platinum support included |
| Cost | £200 PA | £600 PA | £1200 PA | £1800 PA |
Additional disk space
Every 0.5GB above the agreed allocation is charged at £5 per month.
Additional bandwidth
Every 1GB above the agreed allocation of is charged at £4 per month.
Uptime
Performance of 99.87% is expected.
Support packages
1. Third-party client support on non-FSL servers.
| Package | Cost | Description |
|---|---|---|
| Pay As You Go ² | £55 per hour | Office hours³ provision |
| Pay As You Go 24/7 | £110 per hour | 24/7 provision |
| Silver | £17 PM | Office hours provision |
| Support for 1 Tickets* or 20 minutes support per month, whichever comes first | ||
| Gold | £35 PM | Office hours provision |
| Support for 3 Tickets or 1 hour support per month, whichever comes first | ||
| Platinum | £100 PM | 24/7 provision |
| Support for 14 Tickets or 4 hours support per month, whichever comes first | ||
2. Third-party server support can be negotiated on a case-by-case basis.
Please note:
- Faster Stronger Lighter reserve the right to review the stated prices and may be subject to change without notice
- Continued smooth running of the site is included as part of the hosting provision.
- Changes or amends to site functionality are not included within the hosting agreement and must be specified as separate development projects.
Response Time
- We endeavour to respond within within 1 hour, we guarantee a response within 24 hours.
- Should an extended delay be encountered, a discounted rate will be offered in return.
¹ Core Support - infrastructure maintenance on the server is included. Support will be sold on a pay as you go basis
² Tickets will be dealt with on an asap basis, but will not take priority over scheduled work.
³ Office hours Monday - Friday 9am - 5.30pm
* A ticket is denoted by an enquiry that requires a response by FSL.
** We will respond to critical issues on a 24 / 7 basis. Any non-critical issues will be ticketed and dealt with within office hours.
